India DPDP Act 2023 Compliant Google Play Store Data Safety Developer: Pranav Soan / Digital Soan

Data Principal Rights & Erasure Portal

Exercise your statutory rights under the Digital Personal Data Protection Act, 2023 (Section 12 Erasure, Section 11 Access, Section 14 Nomination) and Google Play Store policies.

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Application & Developer Information

This policy applies to all users of the scornm mobile application published on the Google Play Store, as well as the web-based platform hosted at https://scornm.com.

How to Request Account & Data Deletion

We provide multiple convenient ways to request that your account and associated data be completely and permanently removed.

Method 1 In-App or Web Settings (Recommended)

If you have access to your account credentials:

  1. Log in to the scornm mobile application or web portal at https://scornm.com/login.php.
  2. Open the navigation menu and click Settings (or System Settings for Super Admins).
  3. Navigate to the Danger Zone section at the bottom of the page.
  4. Click on "Delete My Account & Personal Data" (or "Delete Entire Team & All Team Data" for team owners).
  5. Click "Send Verification OTP" to receive a secure 6-digit code on your registered email address.
  6. Enter the 6-digit OTP code and confirm.
  7. Your account is immediately signed out and placed into a 30-day grace period prior to permanent purging.
Method 2 Online Web Deletion Form (No App Required)

If you have already uninstalled the app from your mobile device, you can use the interactive Online Deletion Request Form located on this page. Simply enter your registered email address to receive an email OTP, verify ownership, and confirm scheduling.

Method 3 Email / Helpdesk Request

Send an email from your registered scornm account email to privacy@scornm.com with the subject "Data Deletion Request". Our privacy team will verify ownership and process the deletion within 48 hours.

Data Deleted vs. Data Retained

In accordance with Google Play Store policies and global data privacy standards, below is the comprehensive specification of data types that are erased versus data retained for statutory legal compliance.

Types of Data Permanently Deleted
User Profile (Name, Email, Mobile, Photos) Account Credentials & Password Hashes Two-Factor Authentication Keys & Passkeys Sales Leads & Pipeline Contacts Custom Pipeline Stages & Workflows Dynamic Custom Fields & Values Internal Team Chat Messages & Attachments Tasks, Follow-ups, and Reminders Lead Timeline & Private Notes Uploaded Customer Documents & PDFs Device Identifiers & FCM Push Tokens Active Session Tokens & Login History
Types of Data Kept & Legal Justification
Paid Subscription Invoices Payment Gateway Transaction References (Cashfree/UPI) Statutory GST Billing Records
Mandatory Legal Retention: Statutory accounting and taxation records are retained for 5 to 7 years strictly as mandated by Section 44AA of the Indian Income-tax Act, 1961, Section 36 of the Central Goods and Services Tax (CGST) Act, 2017, and the Companies Act, 2013. All retained financial records are stripped of non-statutory personal identifiers and stored exclusively for statutory fiscal audits.

30-Day Retention Period & Restoration Appeals

To protect users and businesses from malicious access, accidental clicks, or unauthorized account tampering:

  • 30-Day Grace Period: When a deletion request is authenticated via OTP, the account is immediately deactivated and placed into a scheduled 30-day queue. Data is completely inaccessible during this time.
  • Accidental Deletion / Mistake Appeal: If the deletion was requested by mistake, unauthorized personnel, or compromised credentials, the user or team administrator can simply attempt to log into https://scornm.com/login.php during the 30-day period.
  • Owner Review: The user will be redirected to an Appeal Page where they can submit an explanation statement directly to the CRM Platform Owner (Pranav Soan).
  • Complete Restoration: Once the Platform Owner verifies and approves the appeal, the deletion request is cancelled, and account access is 100% restored without any data loss.

If no appeal is approved within 30 days, all eligible data is permanently and irreversibly purged from all production databases and backups.

Exercising Other Data Principal Rights (DPDP Act 2023)

Beyond account erasure, the Digital Personal Data Protection Act, 2023 empowers you with statutory rights regarding your personal data:

Right to Access & Data Summary (Section 11)

You have the right to receive a copy of your personal data processed by scornm and the list of third-party processors. Active users can export all leads, contacts, and notes directly from the CRM via CSV export.

Request Data Summary Report
Right to Correction & Updating (Section 12)

You can update your personal name, work email, phone, company, or team profile directly in your account settings or request manual correction from our privacy team.

Edit Profile Settings
Right to Nominate (Section 14)

You have the statutory right to nominate an individual who will exercise your Data Principal rights in the event of death or incapacity. You can register your designated nominee online directly or submit a signed notice to our Data Grievance Officer.

Self-Service Erasure

Request Data Deletion

Enter your registered scornm account email to initiate the deletion workflow with OTP verification.

We will send a 6-digit verification code to confirm ownership.
Verified by scornm Security Protocol Questions? Contact privacy@scornm.com